Help Desk Analyst - (Lansing) in Lansing, Michigan For Sale

Title: Help Desk Analyst Position description Contract to Hire at 6 months. MUST DESIRE PERMANENT EMPLOYMENT. Responds to and resolves call tickets Clearly documents client requests by entering information into a tracking database and assigning call tickets appropriately. Based on documented procedures, determines severity and impact of request and prioritizes workload appropriately Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices Assists with recommendations for hardware and software programs and registers and tracks licensing upon arrival Performs asset management by maintaining accurate and up-to-date equipment inventory and configuration details by location Installs computer images, and configures client software, and completes configuration of new equipment for customer deployment. Installations performed remotely or locally when necessary Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment Conducts one-on-one training with individual users (ie new employees, email, Microsoft Office, and operating system software), as necessary, as a result of incident management Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows Reviews, evaluates and makes recommendations for procedure improvements Develops support documentation and user references (ie faxing, operating system, and Microsoft Office applications), as necessary, for client computing Provides routine troubleshooting for audio/video and conferencing equipment Creates and distributes periodic reports to analyze and trend incidents in order to provide recommendations to customers for training with software and hardware components Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting Tracks inventory of parts, equipment, tools, cables, and supplies inventory to complete necessary repairs. Returns parts to vendors for repair or exchange Assists agents and policyholders with utilization of company specific, web based applications, in support of policy and claim administration Schedules and performs computer relocations associated with customer hires, position changes, and relocations Modifies and maintains specific end-user application security Communicates with external vendors related to software and hardware issues and problem solving Serves as team subject matter expert and knowledge resource to provide guidance on workarounds, procedures, and solutions Maintains network connectivity of network wiring closets, user workstations and other network peripherals Provides input for training on complex software and procedures Maintains confidentiality of information processed VisionPRO, a subsidiary of Vision Information Technologies, Inc., is a leading provider of IT staffing and talent management solutions to companies worldwide. For nearly 20 years, VisionPRO has specialized in delivering today's most sought-after IT talent to Fortune 500, mid-size organizations and large government agencies on a contract-to-hire, contract and permanent placement basis. Through more than 20 offices across the United States, VisionPRO helps clients hire and optimize highly-skilled and specialized IT talent to build an effective workforce strategy that drives business performance and innovation. VisionPRO supports other markets with IT consultants in global markets through its sister company, VisionIT in Canada, Mexico and Brazil. Harness the power of technology with our database of top IT talent and effective staffing solutions today.
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